Refund and Returns Policy

Last Updated: 21/8/2023

Welcome to guqinshop.com. We are committed to providing you with the best shopping experience possible. If you're not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refunds:

You may be eligible for a refund under the following circumstances:

• The product received is damaged, defective, or not as described.
• The product did not meet your expectations and you wish to return it.
• You received the wrong item.

2. Timeframe for Refunds:

You must request a refund within 14 days from the date of delivery.

3. Refund Process:

To request a refund, please contact our customer support team at guqin@kyoflo.com. Provide your order number, the product details, and the reason for the refund request. We will guide you through the process.

4. Conditions for Refunds:

Refunds will be processed under the following conditions:

• The product is unused and in its original packaging.
• Proof of purchase (order confirmation or receipt) is provided.
• The product is returned within 14 days of the refund request.

5. Refund Methods:

Refunds will be issued through the original payment method used for the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.

6. Non-Refundable Items:

The following items are non-refundable:

• Digital downloads or electronic products.
• Personalized or customized items.
• Items marked as clearance or final sale.

7. Return Shipping and Costs:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item received, damaged product). Please follow the instructions provided by our customer support team for returning items.

8. Exchanges and Replacements:

We offer exchanges or replacements for damaged or defective products. If you prefer an exchange or replacement instead of a refund, please indicate this when contacting our customer support team.

9. Cancellation Policy:

Orders can be cancelled within 24 hours of purchase. If you wish to cancel an order, please contact our customer support team as soon as possible. A cancellation fee may apply if the order has already been processed.

10. Late or Missing Refunds:

If you haven't received your refund within 7 business days after it has been processed, please contact our customer support team for assistance.

11. Changes to the Refund Policy:

We reserve the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. We will notify you of any material changes via email.

12. Contact Information:

If you have any questions about our refund policy, please contact our customer support team at guqin@kyoflo.com or 0102809680.